SHIPPING & RETURNS

Effective Date: 10.12.2024
Last Updated: 10.12.2024

At Rebelicious, we strive to provide a seamless shopping experience. This combined policy outlines the terms for shipping, returns, and refunds.

1. Shipping Policy

1.1. Processing Times:

Orders are typically processed within 1-3 business days of confirmation.
Processing times may vary during holidays or promotional periods.

1.2. Shipping Methods and Costs:

Shipping fees are calculated at checkout based on your location and selected delivery method.
We offer standard and expedited shipping options where available.

1.3. Delivery Times:

EU Customers: Estimated delivery is 3-7 business days after dispatch.
Non-EU Customers: Delivery times vary by region and can range from 7-20 business days.

1.4. Customs and Duties:

EU Orders: Prices include VAT where applicable.
International Orders (Non-EU): Rebelicious does not charge VAT for non-EU orders. Customers are responsible for any import taxes, duties, or customs fees imposed by their local authorities.

1.5. Lost or Delayed Packages:
If your package is delayed or lost, please contact us at [Insert Email Address]. We will assist in resolving the issue with the courier.

2. Return Policy

2.1. Eligibility for Returns:

Items must be returned within 14 days of delivery.
Products must be in their original condition—unused, unopened, and in the original packaging.
Certain items cannot be returned due to hygiene or safety reasons, including opened skincare and makeup products, personalized items, and digital downloads.

2.2. How to Initiate a Return:

Contact us at [Insert Email Address] with your order number and reason for the return.
Once approved, we will provide return instructions.

2.3. Customer Responsibility:

Returns for reasons other than defective, damaged, or incorrect items are at the customer’s expense. This includes the cost of return shipping.
For international returns, any customs fees incurred are also the customer’s responsibility.

3. Refund Policy

3.1. Refund Eligibility:

Refunds will be issued for eligible returns received in their original condition.
Refunds will exclude original shipping costs unless the return is due to our error (e.g., defective or incorrect items).

3.2. Refund Process:

Refunds are processed to the original payment method (Stripe, PayPal, or other).
Please allow up to 14 days for the refund to reflect in your account, depending on your payment provider.

3.3. Partial Refunds:

If returned items are not in original condition (e.g., damaged packaging), a partial refund may be issued at our discretion.

4. Defective, Damaged, or Incorrect Items

4.1. If you receive a defective, damaged, or incorrect product, notify us within 7 days of delivery at [Insert Email Address].
4.2. Include photos of the item and packaging.
4.3. Rebelicious will cover the cost of return shipping and offer a replacement or full refund.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, return the original item (if eligible) and place a new order.

6. International Orders

6.1. Customs and Duties:

Customers outside the EU are responsible for any import taxes, duties, or customs fees.
Refunds will not cover customs fees paid during importation.

6.2. Returns for International Orders:

International customers are responsible for return shipping costs and ensuring compliance with their country’s customs regulations.
Refunds will not be issued for items delayed or confiscated by customs.