STORE POLICY

Effective Date: 10.12.2024
Last Updated: 23.08.2025

​

Welcome to Rebelicious! This Store Policy mirrors your live page structure and language, clarifying Customer Care, Terms & Conditions, Wholesale options and general legal points.

​

1) Customer Care

 

1.1 Contact information
• Email: hello@rebelicious.eu

 

1.2 Support services
• Product recommendations & info
• Order tracking & delivery updates
• Returns, refunds & exchanges
• Troubleshooting for online tutorials/digital content

 

1.3 Response times
• We aim to respond within 24 hours on business days.

​

2) Terms & Conditions

 

2.1 Eligibility
• You must be 16+ to use the site or purchase.
• By ordering, you confirm you’re legally able to contract under applicable laws.

​

2.2 Product information
• All items are subject to availability; quantities may be limited.
• While we strive for accuracy, images/descriptions may vary slightly from actual products.

​

2.3 Prices & payments
• Prices are displayed in EUR and include EU VAT where applicable.
• Non‑EU customers are responsible for any import taxes/duties.
• Payments are processed securely via Stripe and PayPal.

​

2.4 Order process
• Orders are confirmed by email after successful payment.
• We may cancel orders due to stock issues, pricing errors, or suspected fraud.

​

2.5 Shipping & delivery
• EU: estimated 3–7 business days after dispatch.
• International: 7–20 business days, depending on destination.
• International customers are responsible for any customs fees/duties.

 

2.6 Returns & refunds
• Initiate within 14 days of delivery.
• Items must be unused, unopened, in original packaging.
• Return shipping is customer‑paid unless the item is defective/damaged/incorrect.
• Refunds are to the original payment method and can take up to 14 days to appear.

 

2.7 Defective or incorrect items
• Notify us within 7 days of delivery.
• For approved cases, we’ll cover return shipping and provide a replacement or refund.

 

2.8 Limitation of liability
Rebelicious isn’t liable for indirect, incidental or consequential damages arising from product use or site access.

​

3) Wholesale & Business Customers

 

3.1 Who we work with
• Makeup schools: bulk supplies and student kits
• Theaters & TV/film: specialized products for performance use
• Corporate clients: custom kits and event solutions

 

3.2 Discounts
• Volume‑based discounts may apply; minimum order quantities can be required.

 

3.3 Inquiries & orders
• Email hello@rebelicious.eu with organization details, requirements and timelines.
• Use subject line “Wholesale Inquiry” or “Business Partnership.”

 

3.4 Payment & terms
• Payment terms are agreed during the inquiry process (e.g., upfront or invoicing for approved accounts).

 

3.5 Custom orders
• We can assemble custom kits/bundles for larger orders; lead time and availability depend on the request.

​

4) General Policies

 

4.1 Intellectual property
All site content (text, images, logos, design) is the property of Rebelicious or its licensors; unauthorized use is prohibited.

 

4.2 Governing law
This policy and any disputes are governed by the laws of Latvia; disputes will be resolved by the courts of Latvia.

 

4.3 Amendments
We may update this policy at any time; changes take effect upon posting on the website.

​

5) Contact

​

hello@rebelicious.eu